At the start of the month I got an email from the ECF saying that my automated payment timed for 31st August had "failed" and was thus invalid. No further explanation was given and I have not had this problem recently with anywhere else that I make electronic payments to.
I emailed back (citing my membership number) for further details, but have not had a reply.
How do you go about rectifying this? Especially when you can't remember a username and password you last used years before
"Your Automated Payment Lapsed"
-
- Posts: 5251
- Joined: Tue Mar 31, 2009 11:51 pm
- Location: Millom, Cumbria
"Your Automated Payment Lapsed"
"Set up your attacks so that when the fire is out, it isn't out!" (H N Pillsbury)
-
- Posts: 965
- Joined: Sat Apr 04, 2009 10:03 am
Re: "Your AutomatedPayment Lapsed"
Your user name is your last membership number. ME******. Then click on forgot password and you’ll be sent one to the email address on your record. But is it possible you might have been scammed? If in doubt I suggest you ring the Office.
-
- Posts: 21322
- Joined: Tue Apr 15, 2008 2:51 pm
Re: "Your AutomatedPayment Lapsed"
If you set up an automatic payment with a credit card, it gets cancelled when the credit card hits its expiry date.David Gilbert wrote: ↑Wed Sep 20, 2023 2:56 pmYour user name is your last membership number. ME******. Then click on forgot password and you’ll be sent one to the email address on your record.
-
- Posts: 5251
- Joined: Tue Mar 31, 2009 11:51 pm
- Location: Millom, Cumbria
Re: "Your Automated Payment Lapsed"
Ah right, that used to be more of a problem a few years ago than it is now. Maybe the office needs to update its gizmos
"Set up your attacks so that when the fire is out, it isn't out!" (H N Pillsbury)
-
- Posts: 5251
- Joined: Tue Mar 31, 2009 11:51 pm
- Location: Millom, Cumbria
Re: "Your Automated Payment Lapsed"
Now trying to sort this out, clicked on the link to get a "new" password but still haven't had a response several hours later.
"Set up your attacks so that when the fire is out, it isn't out!" (H N Pillsbury)
-
- Posts: 7265
- Joined: Tue Dec 20, 2011 8:13 am
Re: "Your Automated Payment Lapsed"
I would recommend phoning the office. I've always found them very helpful with membership renewals.Matt Mackenzie wrote: ↑Wed Nov 08, 2023 6:02 pmNow trying to sort this out, clicked on the link to get a "new" password but still haven't had a response several hours later.
-
- Posts: 5251
- Joined: Tue Mar 31, 2009 11:51 pm
- Location: Millom, Cumbria
Re: "Your Automated Payment Lapsed"
No need, got an email from Andrew Walker this morning and everything is now sorted
"Set up your attacks so that when the fire is out, it isn't out!" (H N Pillsbury)