Performance Problems

Technical information will be posted here, use it to ask questions too.
User avatar
Carl Hibbard
Posts: 6028
Joined: Fri Dec 08, 2006 8:05 pm
Location: Evesham

Re: Performance Problems

Post by Carl Hibbard » Tue Jun 07, 2011 11:52 am

John Upham wrote:What SLA do you in place with your ISP?
Not that relevant, even the silly 99.99% type agreements mean little regarding money back etc. when things start to go wrong

Providers will reply to tickets within set periods but the first line support people are normally not able to deal with issues when things really go bad like they did yesterday to be honest...

I tend to rely more on past experience with a provider rather than anything else

One of the problems yesterday was a busy day at work when I should not really even be 'looking' at the forum anyway :shock:
Cheers
Carl Hibbard

User avatar
Carl Hibbard
Posts: 6028
Joined: Fri Dec 08, 2006 8:05 pm
Location: Evesham

Re: Performance Problems

Post by Carl Hibbard » Tue Jun 07, 2011 1:30 pm

Looks like a slight issue with packet loss again!
Cheers
Carl Hibbard

Post Reply