Re: Performance Problems
Posted: Tue Jun 07, 2011 11:52 am
Not that relevant, even the silly 99.99% type agreements mean little regarding money back etc. when things start to go wrongJohn Upham wrote:What SLA do you in place with your ISP?
Providers will reply to tickets within set periods but the first line support people are normally not able to deal with issues when things really go bad like they did yesterday to be honest...
I tend to rely more on past experience with a provider rather than anything else
One of the problems yesterday was a busy day at work when I should not really even be 'looking' at the forum anyway
