ECF Complaints Procedure

[Carol Williams]

Does anyone know if the ECF has a formal complaints procedure?

[Mike Truran]

I suppose you could always try asking the ECF. They might know......

[LozCooper]

Does anyone know if the ECF has a formal complaints procedure?

Hi Carol,

I've e-mailed the ECF board to ask and will get back to you when I have the answer.

Best wishes,
Lawrence

[Jonathan Rogers]

doesn't it depend on the subject matter of the complaint?!

[LozCooper]

doesn't it depend on the subject matter of the complaint?!

I mean I'll check if we have a set procedure. As a general response I would say raise the issue with the relevant Director and then with the Chief Executive if necessary. However, there may be cases when someone wishes to complain but would rather be able to refer to some guidelines as opposed to contacting the person or persons they wish to complain about

[Carl Hibbard]

It does seem that "here" is the normal procedure?

[LozCooper]

It does seem that "here" is the normal procedure?

Here may be the informal complaints procedure

[Richard Bates]

I assumed that the fundamental purpose for the existence of the ECF was so that people could complain about it.

[Kevin Thurlow]

Whatever the procedure is I hope that rule 1 is that the recipient acknowledges receipt of the complaint!

[Sean Hewitt]

Whatever the procedure is I hope that rule 1 is that the recipient acknowledges receipt of the complaint!

To quote a sporting analogy, the ECF falls at the first hurdle on that one - one or two people excepted.

[Gavin Strachan]

ECF complaints proceedure:
You moan
They listen
end

[Sean Hewitt]

ECF complaints proceedure:
You moan
They listen
end

Nearly. It's more like

You moan
They ignore you
end

[LozCooper]

ECF complaints proceedure:
You moan
They listen
end

Nearly. It's more like

You moan
They ignore you
end

Not in all cases

[Sean Hewitt]

ECF complaints proceedure:
You moan
They listen
end

Nearly. It's more like

You moan
They ignore you
end

Not in all cases

Very true Loz! The alternative is

You moan
They ignore you
You go public
They're all ears
end

[Alex McFarlane]

The correct procedure is:

You make an initial complaint.
They ask for further details.
You reply.
They file your complaint (normally in a cylindrical metal container).
Within two weeks this container is transported by a local council employee to a more appropriate location.
The complaint is then examined in detail by seagulls.