Re: Invoice from ECF / Paul Buswell ?
Posted: Fri Jan 05, 2018 11:46 am
"I think in fairness to the office it should be pointed out that over the last year there have been considerable gaps of knowledge as a result of the sudden death of John Philpott."
Indeed - John is greatly missed.
The point with DWP, HMRC, Councils and many private businesses is that they operate on quotas and have insufficient staff. Low paid staff have to do "X things" a week, so sometimes send out bills, statements etc., without really looking at them just to make the quota. Money is much more important than quality. Then the recipient has to do the work instead, or (more likely), just pay up as they can't be bothered. More extreme cases have arisen where CPS and police don't do their jobs properly and force people to prove their own innocence.
I doubt that ECF is deliberately sending out wrong bills, but I suspect there are not many people doing the (probably voluntary) work, so mistakes happen.
Indeed - John is greatly missed.
The point with DWP, HMRC, Councils and many private businesses is that they operate on quotas and have insufficient staff. Low paid staff have to do "X things" a week, so sometimes send out bills, statements etc., without really looking at them just to make the quota. Money is much more important than quality. Then the recipient has to do the work instead, or (more likely), just pay up as they can't be bothered. More extreme cases have arisen where CPS and police don't do their jobs properly and force people to prove their own innocence.
I doubt that ECF is deliberately sending out wrong bills, but I suspect there are not many people doing the (probably voluntary) work, so mistakes happen.