Bandit website
-
- Posts: 3735
- Joined: Thu Apr 12, 2007 3:01 pm
- Location: Hayes (Middx)
Bandit website
I paid for a subscription to the website for the last world championship.
I assumed they were a normal type of web business, however, I just got an email saying they would renew my subscription for $25 on November 9th.
There is no visible means to remove one's subscription, either in the email or on the website, logged on or otherwise.
I have sent a mail to support, but not happy with this means of doing business, even if support do unsubscribe me.
Anyone know the people running this site?
I assumed they were a normal type of web business, however, I just got an email saying they would renew my subscription for $25 on November 9th.
There is no visible means to remove one's subscription, either in the email or on the website, logged on or otherwise.
I have sent a mail to support, but not happy with this means of doing business, even if support do unsubscribe me.
Anyone know the people running this site?
-
- Posts: 7226
- Joined: Wed Apr 04, 2007 10:29 am
- Location: Cove, Hampshire, England.
Re: Bandit website
Paul,
Which web site are we discussing ?
Which web site are we discussing ?
British Chess News : britishchessnews.com
Twitter: @BritishChess
Facebook: facebook.com/groups/britishchess
Twitter: @BritishChess
Facebook: facebook.com/groups/britishchess
-
- Posts: 10364
- Joined: Mon Aug 04, 2008 10:06 am
- Location: Somewhere you're not
Re: Bandit website
What's the URL?
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
-
- Posts: 3735
- Joined: Thu Apr 12, 2007 3:01 pm
- Location: Hayes (Middx)
Re: Bandit website
worldchess.com
-
- Posts: 10364
- Joined: Mon Aug 04, 2008 10:06 am
- Location: Somewhere you're not
Re: Bandit website
Oh, tracing the ownership of World Chess is quite the labyrinth if I recall
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
-
- Posts: 8472
- Joined: Sat Jan 02, 2010 1:28 pm
Re: Bandit website
Don't we all just believe it's Merenzon? He is certainly the CEO.JustinHorton wrote: ↑Mon Nov 04, 2019 11:43 amOh, tracing the ownership of World Chess is quite the labyrinth if I recall
If you want a picture of the future, imagine a QR code stamped on a human face — forever.
-
- Posts: 10364
- Joined: Mon Aug 04, 2008 10:06 am
- Location: Somewhere you're not
Re: Bandit website
As I recall there's a World Chess Events Limited and a World Chess PLC and I can't remember if the relationship between the two was entirely clear.
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
-
- Posts: 10364
- Joined: Mon Aug 04, 2008 10:06 am
- Location: Somewhere you're not
Re: Bandit website
Anyway, while their page about themselves does not actually tell us anything about themselves, Companies House tells us that it's Merenzon and a guy called Matvey Shokhovtsov. Whether they're really the people in control, well, who knows.
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
-
- Posts: 10382
- Joined: Tue Apr 17, 2007 10:12 am
- Location: Bolton, Greater Manchester
Re: Bandit website
Matvey Shokhovtsov appears to be the legal guy involved in trying to stop us seeing the moves live unless we pay
Any postings on here represent my personal views
-
- Posts: 3735
- Joined: Thu Apr 12, 2007 3:01 pm
- Location: Hayes (Middx)
Re: Bandit website
Two emails and two voice messages left on their corporate telephone number (USA), no sign of a response.
I fear they will just attempt to renew, without bothering to remove me from their subscribers. Easy money, no customer care necessary.
I guess I will have to talk to my bank to see if there is any way I can prevent payment being taken, otherwise try the various avenues for consumer advice.
I fear they will just attempt to renew, without bothering to remove me from their subscribers. Easy money, no customer care necessary.
I guess I will have to talk to my bank to see if there is any way I can prevent payment being taken, otherwise try the various avenues for consumer advice.
-
- Posts: 3735
- Joined: Thu Apr 12, 2007 3:01 pm
- Location: Hayes (Middx)
Re: Bandit website
And, of course, only one week's advance notice of the renewal, to make it really awkward to cancel.
-
- Posts: 21320
- Joined: Tue Apr 15, 2008 2:51 pm
Re: Bandit website
If you paid by Direct Debit and have online banking, cancel the DD. If it's through a credit card, I'd imagine you have to contact the issuers to cancel.Paul McKeown wrote: ↑Mon Nov 04, 2019 11:54 pm
I guess I will have to talk to my bank to see if there is any way I can prevent payment being taken, otherwise try the various avenues for consumer advice.
-
- Posts: 3735
- Joined: Thu Apr 12, 2007 3:01 pm
- Location: Hayes (Middx)
Re: Bandit website
Plastering this story all over their twitter feed and facebook page seems to have provoked some sort of response. I shall await developments.
-
- Posts: 10364
- Joined: Mon Aug 04, 2008 10:06 am
- Location: Somewhere you're not
Re: Bandit website
Presumably this has happened to other people?
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
"Yes, but I prefer a game with a better chance of cheating."
lostontime.blogspot.com
-
- Posts: 3735
- Joined: Thu Apr 12, 2007 3:01 pm
- Location: Hayes (Middx)
Re: Bandit website
From the Twitter feed, it is obvious that lots of people have the same problem, various complaints.
Kicking off a storm on Twitter would appear to have produced a swift response. They appear now to have cancelled it.
Anyone else this happens to, my advice: s**t all over their Twitter feed. No point using the official support channels, they just ignore you.
Kicking off a storm on Twitter would appear to have produced a swift response. They appear now to have cancelled it.
Anyone else this happens to, my advice: s**t all over their Twitter feed. No point using the official support channels, they just ignore you.