Carol Williams wrote:Sean â€“ you claim that you knew nothing about this until you saw the post on the Forum, I have to contest this as I have an email from Anthony stating that he has discussed this with you â€“ whether you are prepared to admit this or not is another matter.
You can contest anything you like, but what I have written here is the truth and I do not appreciate you saying otherwise. Irrespective of the problems that you have had with your private hotel, you are out of order accusing me of not telling the truth here, and I will not accept that from you.
Carol Williams wrote:Due to the total shambles Peter A and Peter D Williams will not be playing â€“ please refund their entry fee. I do feel it is tragic that you are prepared to sacrifice the 5th seed because of this c**k up.
Refund processed. It goes without saying that as you booked direct with the hotel I cannot cancel your hotel booking.
Carol Williams wrote:Regarding the in your words â€œbooking errorsâ€ This was not a booking error â€“ the booking was made in good faith and confirmed the effect is the same â€“ people who have booked through legitimate means have been inconvenienced and this is unacceptable, you mention free dinner and taxi transfers- neither of which have been offered to us which I find interesting albiet that I don't want free dinners and taxis I just want to stay in the hotel I have booked
You are getting confused. Firstly, I did not use the phrase 'booking errors' so they are not my words. Secondly, your booking was with the hotel direct, not through e2e4 - I do not know on what terms or conditions that booking was made. Thirdly, the free dinner and taki transfers were for people who had booked their room through e2e4. You had not done that, and I reiterate that I do not have any knowledge of your booking as that is a private matter between you and the hotel. No doubt you will have a copy of the terms and conditions under which you made your booking, and will be aware of what the hotel's obligations in that regard are.
Carol Williams wrote:
e2e4 need to make sure that they are arranging tournaments with hotels that are reliable and the hotels need to make sure that they are doing the same â€“ anything less is bad publicity for both â€“ until this is resolved we will not enter any e2e4 tournaments - this may not bother you but it should - just because we speak out doet not mean that we are are the only ones that are not happy â€“ you started out very well but something has gone wrong and I believe you need to address this
Thanks for the advice. We will be sure to give it the consideration that it deserves.
I would make three further observations. Firstly, we don't aim to be all things to all men and acknowledge that our chess offering will not suit everybody. Secondly, nobody is forcing anybody who is 'not happy' with our offering to enter any e2e4 event and thirdly, we are getting more and more entrants to our events. Our last event was our largest ever with 192 entrants for example.
Having accused me of lying I think it best that you leave things at this point. I note that you will not be at future e2e4 events. It does sound like that is the best resolution for all concerned.