Bandit website

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Paul McKeown
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Bandit website

Post by Paul McKeown » Mon Nov 04, 2019 10:56 am

I paid for a subscription to the website for the last world championship.

I assumed they were a normal type of web business, however, I just got an email saying they would renew my subscription for $25 on November 9th.

There is no visible means to remove one's subscription, either in the email or on the website, logged on or otherwise.

I have sent a mail to support, but not happy with this means of doing business, even if support do unsubscribe me.

Anyone know the people running this site?

John Upham
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Re: Bandit website

Post by John Upham » Mon Nov 04, 2019 10:59 am

Paul,

Which web site are we discussing ?
British Chess News : britishchessnews.com
Twitter: @BritishChess
Facebook: facebook.com/groups/britishchess :D

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JustinHorton
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Re: Bandit website

Post by JustinHorton » Mon Nov 04, 2019 10:59 am

What's the URL?
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."

lostontime.blogspot.com

Paul McKeown
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Re: Bandit website

Post by Paul McKeown » Mon Nov 04, 2019 11:08 am

worldchess.com

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JustinHorton
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Re: Bandit website

Post by JustinHorton » Mon Nov 04, 2019 11:43 am

Oh, tracing the ownership of World Chess is quite the labyrinth if I recall
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."

lostontime.blogspot.com

NickFaulks
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Re: Bandit website

Post by NickFaulks » Mon Nov 04, 2019 11:48 am

JustinHorton wrote:
Mon Nov 04, 2019 11:43 am
Oh, tracing the ownership of World Chess is quite the labyrinth if I recall
Don't we all just believe it's Merenzon? He is certainly the CEO.

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JustinHorton
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Re: Bandit website

Post by JustinHorton » Mon Nov 04, 2019 11:56 am

As I recall there's a World Chess Events Limited and a World Chess PLC and I can't remember if the relationship between the two was entirely clear.
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."

lostontime.blogspot.com

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JustinHorton
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Re: Bandit website

Post by JustinHorton » Mon Nov 04, 2019 1:25 pm

Anyway, while their page about themselves does not actually tell us anything about themselves, Companies House tells us that it's Merenzon and a guy called Matvey Shokhovtsov. Whether they're really the people in control, well, who knows.
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."

lostontime.blogspot.com

Mick Norris
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Re: Bandit website

Post by Mick Norris » Mon Nov 04, 2019 3:26 pm

Matvey Shokhovtsov appears to be the legal guy involved in trying to stop us seeing the moves live unless we pay
Any postings on here represent my personal views and should not be taken as representative of the Manchester Chess Federation www.manchesterchess.co.uk

Paul McKeown
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Re: Bandit website

Post by Paul McKeown » Mon Nov 04, 2019 11:54 pm

Two emails and two voice messages left on their corporate telephone number (USA), no sign of a response.

I fear they will just attempt to renew, without bothering to remove me from their subscribers. Easy money, no customer care necessary.

I guess I will have to talk to my bank to see if there is any way I can prevent payment being taken, otherwise try the various avenues for consumer advice.

Paul McKeown
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Re: Bandit website

Post by Paul McKeown » Mon Nov 04, 2019 11:57 pm

And, of course, only one week's advance notice of the renewal, to make it really awkward to cancel.

Roger de Coverly
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Re: Bandit website

Post by Roger de Coverly » Tue Nov 05, 2019 8:05 am

Paul McKeown wrote:
Mon Nov 04, 2019 11:54 pm

I guess I will have to talk to my bank to see if there is any way I can prevent payment being taken, otherwise try the various avenues for consumer advice.
If you paid by Direct Debit and have online banking, cancel the DD. If it's through a credit card, I'd imagine you have to contact the issuers to cancel.

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Re: Bandit website

Post by Paul McKeown » Tue Nov 05, 2019 3:33 pm

Plastering this story all over their twitter feed and facebook page seems to have provoked some sort of response. I shall await developments.

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JustinHorton
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Re: Bandit website

Post by JustinHorton » Tue Nov 05, 2019 4:01 pm

Presumably this has happened to other people?
"Do you play chess?"
"Yes, but I prefer a game with a better chance of cheating."

lostontime.blogspot.com

Paul McKeown
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Re: Bandit website

Post by Paul McKeown » Tue Nov 05, 2019 5:09 pm

From the Twitter feed, it is obvious that lots of people have the same problem, various complaints.

Kicking off a storm on Twitter would appear to have produced a swift response. They appear now to have cancelled it.

Anyone else this happens to, my advice: s**t all over their Twitter feed. No point using the official support channels, they just ignore you.

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